Shipping and Return Policy

Shipping and Return Policy

FREIGHT/DELIVERY TERMS

Unless other arrangements are made in writing, all shipment, price, and delivery terms are F.O.B. site of shipment, and such prices do not include sales, use or other taxes or any export package cost, transportation, freight handling charges, export/import license fee, customs duties and the like, all of which shall be paid by you, who shall indemnify Rutke Signs against all claims and liabilities therefore. Estimated shipping charges will be prepaid and added to the invoice. Unless otherwise agreed in writing, delivery dates are estimates only, and Rutke Signs shall not be liable for any damages, consequential or otherwise, resulting from the failure to deliver the goods by a particular date.

INSPECTION/ACCEPTANCE/RETURN/CANCELLATION

It is your responsibility to inspect the received order and immediately report any errors, damage or shortages to Rutke Signs. If no report is received by Rutke Signs within seven (7) days of delivery, you shall be conclusively deemed to have inspected and accepted the goods.

Return authorization must be issued by Rutke Signs for any return within thirty (30) days of invoice date. Stock signs returned due to customer error must be returned shipping prepaid and subject to a 15% restocking fee. Special orders, custom products, and discontinued products are not returnable. Return authorizations for all returns of qualified products must be obtained from the Rutke Signs prior to the return. No returns will be accepted without proper authorization.

When processing an authorized return eligible for return, Rutke Signs may, at the sole discretion of Rutke Signs: (i) provide products or replacements in the instances of errors, damage, or shortages; (ii) provide a refund in the form of the original purchase, less the value of any applicable restocking fee; or (iii) provide a refund in the form of credit with Rutke Signs to be used on future purchases, less the value of any applicable restocking fee.

If a return is determined by Rutke Signs to be unauthorized or otherwise ineligible for return, no refund or replacement will be issued. Upon Customer’s request we will return such product to Customer, at Customer’s expense. Such request and prepayment of any return shipping fees must be received from Customer within 15 days of our determining the product is ineligible for return.

In the event you desire to cancel an order after submitted, Rutke Signs may choose (but is not required to) accept such cancellation request in its sole discretion.

TERMS AND CONDITIONS OF SALE

The above terms and conditions are specific to shipping and return of product. These shipping and return terms form a portion of the Terms and Conditions of Sale ("Terms and Conditions"), which are applicable to all sales made by Rutke Signs, Inc. to a buyer of Rutke Signs’ goods. Every agreement or other undertaking by Rutke Signs is expressly conditioned on your assent to the Terms and Conditions.  Terms used herein and not otherwise defined will have the meaning provided in the Terms and Conditions.